All payments must be completed at minimum 2 days prior to any class or instruction taking place. We reserve the right to delay a class or cancel your participation in it if payment has not been completed prior to start of the class.
Payment is required in full to enroll in a course. Cancellations 15 or more days prior to start of a course can receive 100% store credit, or can be rescheduled at no charge. Cancellations 0-14 days from start of course will receive no refund or store credit, but can be rescheduled for a $40 rescheduling fee per rescheduled session. For recreational classes and minis, if any additional training sessions (pool sessions or training dives) are required beyond the regular course components to successfully complete the course, these additional training sessions start at $40 per additional pool session and $60 per additional training dive. Classes canceled on the day of training will incur a $100 rescheduling fee. All outstanding balances must be paid before continuation of class. Not attending class is not an implied cancellation.
Open Water course only: training dives in open water must be conducted within 60 days of last pool training session, otherwise additional review sessions will be required starting at $40 per class or pool review session.
Courses purchased through special promotions are final sales. No refunds or exchanges. A rescheduling fee of $100 will apply to all sessions rescheduled 0-14 days from the scheduled date. See individual course details for specifics on what is included and not included in the course fee.
Not attending class is not an implied cancellation. All courses must be cancelled/rescheduled in writing using our email email@example.com
25% - 50% deposit is typically required at time of sign up for all travel, but other requirements can apply depending on the trip. Balance is due no later than 90 days prior to travel date. Balance due in full at time of sign up if within 90 days of travel date. Travel insurance strongly recommended and dive insurance is mandatory on all trips. Please remember that all trip payments are committed to the trip, and therefore, are non-refundable. This policy is subject to change depending on the trip. Individual trips may have specific refund policies that apply to that trip.
All prices are subject to change without notice.
Unused, never been wet merchandise in original and undamaged packaging, with all owner’s manuals/warranty paperwork can be returned for a full refund within 15 days of purchase. Refunds are granted via same method of payment. Exchange or store credit is issued for returns made between 15 - 30 days from the date of purchase. Store credit never expires. A restocking fee of 25% will be applied to all returns of regulators, BCDs, lights, and any items requiring assembly.
All special orders and student materials (courses, books or online access codes, e.g. eLearning) are final sales and are not refundable.
Original receipt must be presented for in-store returns; original transaction number and Return Authorization (RA#) required prior to returning any merchandise via mail. Please contact YAY Scuba at 410-379-4450 or firstname.lastname@example.org for RA#.