TERMS AND CONDITIONS

Class Policies and Conditions for scuba classes offered with YAY Scuba.

Training Locations & Course Requirements

• Classes take place at various locations, which will be confirmed via email.
• PADI Open Water students must complete pool training at a designated local pool (additional fee applies).
• Courses must be completed within 12 months of purchasing the eLearning code.

eLearning Requirements

• Open Water: Students must complete the eLearning program or read the Open Water Diver Manual, watch the DVDs, and finish all five knowledge reviews at least 24 hours before water training. A quiz will verify completion.
• Other Classes: eLearning must be completed at least 24 hours before class begins.
• Failure to complete eLearning on time may result in forfeiture of the class with no refund.

Medical Questionnaire

• A medical questionnaire must be completed before starting any class.
• If a student answers "Yes" to questions 3, 5, or 10 on page 1, or any question on page 2, medical clearance is required before training.

Equipment Requirements

• Students must provide their own mask, snorkel, and fins (must be scuba-grade). These items are available for purchase, but not rental.
• Wetsuits (if required for checkout dives) are included in the class price.
• Other Classes: Additional equipment may be needed—please consult with your instructor.

Logging Dives

• All training dives must be logged and signed by an instructor.
• Logbooks are not included in class fees but are available for purchase.

Attendance & Punctuality

• Students must arrive on time for all classes.
• Arriving more than 10 minutes late results in being unable to participate that day and requires rescheduling with a $150 fee.

Repeating Pool Sessions

• Students can repeat pool sessions at no charge when done with another class (pool fees still apply).
• Private pool sessions are available for an additional fee.

Open Water Dives

• Four checkout dives are required for certification, held over two days at a local quarry.
• Missing a scheduled dive incurs a $150 rescheduling fee.
• Missing Saturday’s dives means you cannot participate on Sunday due to depth requirements.
• Additional dive trips needed to complete skills will incur a $150 per trip fee.
• YAY Scuba reserves the right to cancel or reschedule dives due to weather or unforeseen circumstances.

Cancellations & Rescheduling

• More than 14 days before class: No fee
• 7-14 days before class: 25% administrative fee
• Less than 7 days before class: 50% administrative fee
• 2 days or less before class: 100% fee (no refund/reschedule)
• Classes must be rescheduled within one year. After that, price adjustments may apply.

Orientation & Gear Fitting

• We encourage students to meet with an instructor before class to get fitted for mask, snorkel, and fins.
• If this is not possible, we will arrange for gear fitting before your first training session.

Refund Policy

• No refunds are given for dive classes.
• If only part of the class is completed, a referral letter will be provided for completion at another dive center (fees may apply at that center).
• Students can return to complete the class within one year at no extra charge.
• Failure to show up results in forfeiture of the class.

Balance & Fees

• Any outstanding balances (late fees, rental fees, rescheduling fees) must be paid before continuing training.

Policy is subject to change at YAY Scuba’s discretion.

Last updated: May 1, 2024.

LEARNING AGREEMENT
Welcome to your scuba course and Thank you for choosing YAY Scuba. Diver training courses are meant to be fun and, like any form of learning, you’ll need to invest some time and effort in reading and studying before the course begins. This learning agreement is between you, YAY Scuba, LLC. and the instructional staff, regarding our mutual responsibilities in this course.

THE STUDENT AGREED ON RESPONSIBILITIES OF THE COURSE

I agree to study independently. In general, this means that BEFORE the first session, I will:

• Create a PADI account and:
• Upload a digital photo of yourself
• Add your complete mailing address
• Prior to the course starting date, I agree to complete all of the required PADI Forms. Additionally, should specific questions on the Diver Medical Form be answered with a YES response, I understand that in order to participate in the scuba course I will need to have a Medical Professional approve, sign, date, and provide their medical credentials (MD, DO, PA, NP, etc) on page three of the Diver Medical Form.
• I understand that by not completing the required forms I will not be allowed to participate in the course and there is no refund.
• Read the eLearning material and complete the associated Section Review questions at the end of each chapter.
• Watch the various video skills in each chapter.

In addition, I agree to:

• Follow all course procedures as set forth by my instructor.
• Ask questions about anything not understood.
• Be on time and be prepared for each session.

Final Exam

There are 25 questions on the Final Exam. I understand the minimum passing score is 80%.  Should I not succeed I will need to arrange for a make-up exam.  The minimum passing score on the make-up exam is also 80%.

Prior to beginning my Open Water Certification Dives, I must complete all of the established course objectives including:

• Complete the Section Reviews.
• Attend all sessions.
• Competently perform all required confined water skills to the YAY Scuba professional's satisfaction.
• Pass the Final Exam with a minimum score of 80%.
• Perform the two required watermanship assessments: Tread or float in water too deep in which to stand for 10 minute and swim 200 yards (non-stop). 

If I do not follow the information above, I understand that I may need to schedule additional sessions and that I’m responsible for any additional costs related to this. In scheduling and determining additional costs, YAY Scuba agrees to give every reasonable consideration to unforeseen events, such as family emergencies, that lead to this situation.

INSTRUCTOR/STAFF RESPONSIBILITIES

• The course instructor and staff agree to:
• Start the class as scheduled.
• Provide a positive learning environment.
• Answer your questions to the best of our ability.
• Assist you through course challenges.
• Provide opportunities for additional training.
• Because people learn skills at different rates, the course is student-centered and performance-based, not time-based. Should it be necessary to add additional sessions, an additional fee may be assessed.

GENERAL TERMS, CONDITIONS, CANCELATION, AND TRANSFER POLICY
Payment in full is required to reserve a space in the class.
The course fee includes the PADI eLearning, pool dives, and open water instruction. Once the eLearning is issued, there is no refund for the class.

Cancellation / Reschedule

YAY Scuba reserves the right to impose administrative fees for cancellations or reschedules of scuba diving courses for any reason. The following fees apply:

• More than 14 days before a course: No Fee
• 7-14 days before a course: A 25% administrative fee of the class fee will be charged for any rescheduling.
• Less than 7 days before a course: A 50% administrative fee will be charged for rescheduling.
• Two days or less before the course: A 100% cancellation/reschedule fee of your class will apply.

Gear
YAY Scuba offers a student discount on the purchase of mask, fins, snorkel, and booties while the course is ongoing.

Please note:  We strive to help each customer achieve their goal to become an Open Water Diver.  However, based on a variety of individual factors, we cannot guarantee everyone will be able to complete the Open Water Course on their first try.  We are always happy to create a customized plan for private lessons in such cases.   Please note that there is a additional fee assessed for this service.

All payments must be completed at minimum 2 days  prior to any class or instruction taking place. We reserve the right to delay a class or cancel your participation in it if payment has not been completed prior to start of the class. 

Open Water course only: training dives in open water must be conducted within 60 days of last pool training session, otherwise additional review sessions will be required. 

Courses purchased through special promotions are final sales. No refunds or exchanges. See individual course details for specifics on what is included and not included in the course fee.

Not attending class is not an implied cancellation. All courses must be cancelled/rescheduled in writing using our email info@yayscuba.com, see policies for details. 

A deposit of 20% to 50% of the total trip cost is generally required upon booking. However, specific deposit requirements may vary depending on the nature of the trip and may be subject to change.

The final payment for the trip is typically due no later than 90 days prior to the scheduled travel date. However, for bookings made within 90 days of the travel date, full payment is required at the time of booking.

Insurance:

Travel insurance is strongly recommended for all trips. Dive insurance is mandatory for all trips involving diving activities.

Cancellation Policy:

All trip payments are considered fully committed to the trip and are non-refundable.

Trip-Specific Policies:

This general cancellation policy may be subject to modification depending on the specific trip itinerary. Certain trips may have unique refund policies that will apply.

All prices are subject to change without notice.

Unused, never been wet merchandise in original and undamaged packaging, with all owner’s manuals/warranty paperwork can be returned for a full refund within 15 days of purchase. Refunds are granted via same method of payment. Exchange or store credit is issued for returns made between 15 - 30 days from the date of purchase. Store credit never expires. A restocking fee of 25% will be applied to all returns of regulators, BCDs, lights, and any items requiring assembly. 

All special orders and student materials (courses, books or online access codes, e.g. eLearning) are final sales and are not refundable. 

Original receipt must be presented for in-store returns; original transaction number and Return Authorization (RA#) required prior to returning any merchandise via mail. Please contact YAY Scuba at 410-379-4450 or info@yayscuba.com for RA#.