TERMS AND CONDITIONS

Class Policies and Conditions for scuba classes offered with YAY Scuba.

Training Locations/Meeting Times/Course Requirements

We train at various locations in the region or abroad. All components of our dive classes are held at one of our locations. You will be notified by email which location is to be used for your training. PADI Open Water classes signed up through YAY Scuba will require pool training to be completed at one of our local pools (fee applies). The course must be completed within 12 months of purchasing the eLearning code.

eLearning

Open Water

The student must complete the eLearning program OR read the Open Water Diver Manual, watch the DVDs, and complete all 5 knowledge reviews at least 24 hours PRIOR to the start date of the water training. Failure to complete this may  result in forfeiture of the class and no refund. A short quiz will be administered prior to entering the water to verify completion of the online training.

Other classes

The student must complete the eLearning program at least 24 hours prior to the start of the program. Failure to complete this in time may result in forfeiture of the class and no refund.

Medical Questionnaire

A medical questionnaire provided or emailed to the student must be completed PRIOR to starting any class. The student is responsible for answering these questions honestly. If the student answers "yes" to questions 3, 5, or 10 on page 1 or any question on page 2, medical consent must be obtained prior to taking the class.

Equipment

Open Water

The student is required to have their own mask, snorkel, and fins for all water training segments. The equipment must be suitable for scuba diving. This equipment is not rented but is available for purchase. Wetsuits (when needed for checkout dives) are included in the class price and are also available for purchase.

Other Classes

The student may be required to have additional equipment based on the class in question, please feel free to reach out or discuss with your instructor what materials and equipment may be necessary for your course.

Logging

All training dives must be logged and signed/verified by the instructor. Log books are not included in the class price and are available for purchase from the instructor.

Arrival

Students must arrive on time for all classes and activities. If a student arrives more than 10 minutes late, they will not be able to join the class that day and will be required to reschedule. A $150 fee is applicable and must be paid before the next class.

Repeats

Students may repeat pool sessions as needed to feel comfortable before proceeding to the ocean/quarries for the open water dives. There is no charge for repeating pool sessions in conjunction with another class (except for the pool fee). Private pool sessions are available for a fee.

Open Water Dives

Four open water checkout dives are required. The checkout dives are conducted over two days in a local quarry and are necessary for certification. Failure to show up for any of the dives will result in a $150 fee to reschedule. If a student misses Saturday dives, they will also be unable to dive on Sunday due to the increased depth of the dives on that day or missed prerequisite dives. If additional trips are needed to complete the required skills on a dive, a $150 fee is charged per trip. YAY Scuba reserves the right to cancel or change checkout dives due to weather or unforeseen circumstances.

Equipment

The student is required to have their own mask, snorkel, and fins for all water training segments. The equipment must be suitable for scuba diving. This equipment is not rented but is available for purchase. Wetsuits (when needed for checkout dives) are included in the class price and are also available for purchase.

Cancellation/Reschedule:

YAY Scuba reserves the right to impose administrative fees for cancellations or reschedules of scuba diving courses. The following fees apply:

• More than 14 days before a course: No Fee
• 7-14 days before a course: A 25% administrative fee of the class fee will be charged for any rescheduling.
• Less than 7 days before a course: A 50% administrative fee will be charged for rescheduling.
• Courses cancelled or rescheduled two days or less before the course: A 100% cancellation/reschedule fee of your class will apply.

The time limit for re-scheduling classes is within one year from the original class date. After one year, there maybe price changes and a re-evaluation of any academics that you completed.

Orientation

You can meet with our instructor prior to class to review and purchase your personal gear (mask, snorkel, fins) as you will get expert advice and be personally fitted by one of our instructors. If you are unable to, we can plan for you to get gear before the start of your first training.

Refund Policy

We do not offer refunds on dive classes. If you only complete a portion of the class, we will issue you a referral letter that can be used to complete your class at other dive centers world-wide (each dive center may have different fees to do this), or you may come back and finish the class within 1 year with us at no additional charge. Failure to show up for your class will result in forfeiture of the class.

Balances

All balances must be settled before continuation of the class, e.g. late fees, rental fees and/rescheduling fees.

Note: This policy is subject to change at the discretion of YAY Scuba. Last update May 1, 2024

LEARNING AGREEMENT
Welcome to your scuba course and Thank you for choosing YAY Scuba. Diver training courses are meant to be fun and, like any form of learning, you’ll need to invest some time and effort in reading and studying before the course begins. This learning agreement is between you, YAY Scuba, LLC. and the instructional staff, regarding our mutual responsibilities in this course.

THE STUDENT AGREED ON RESPONSIBILITIES OF THE COURSE

I agree to study independently. In general, this means that BEFORE the first session, I will:

• Create a PADI account and:
• Upload a digital photo of yourself
• Add your complete mailing address
• Prior to the course starting date, I agree to complete all of the required PADI Forms. Additionally, should specific questions on the Diver Medical Form be answered with a YES response, I understand that in order to participate in the scuba course I will need to have a Medical Professional approve, sign, date, and provide their medical credentials (MD, DO, PA, NP, etc) on page three of the Diver Medical Form.
• I understand that by not completing the required forms I will not be allowed to participate in the course and there is no refund.
• Read the eLearning material and complete the associated Section Review questions at the end of each chapter.
• Watch the various video skills in each chapter.

In addition, I agree to:

• Follow all course procedures as set forth by my instructor.
• Ask questions about anything not understood.
• Be on time and be prepared for each session.

Final Exam

There are 25 questions on the Final Exam. I understand the minimum passing score is 80%.  Should I not succeed I will need to arrange for a make-up exam.  The minimum passing score on the make-up exam is also 80%.

Prior to beginning my Open Water Certification Dives, I must complete all of the established course objectives including:

• Complete the Section Reviews.
• Attend all sessions.
• Competently perform all required confined water skills to the YAY Scuba professional's satisfaction.
• Pass the Final Exam with a minimum score of 80%.
• Perform the two required watermanship assessments: Tread or float in water too deep in which to stand for 10 minute and swim 200 yards (non-stop). 

If I do not follow the information above, I understand that I may need to schedule additional sessions and that I’m responsible for any additional costs related to this. In scheduling and determining additional costs, YAY Scuba agrees to give every reasonable consideration to unforeseen events, such as family emergencies, that lead to this situation.

INSTRUCTOR/STAFF RESPONSIBILITIES

• The course instructor and staff agree to:
• Start the class as scheduled.
• Provide a positive learning environment.
• Answer your questions to the best of our ability.
• Assist you through course challenges.
• Provide opportunities for additional training.
• Because people learn skills at different rates, the course is student-centered and performance-based, not time-based. Should it be necessary to add additional sessions, an additional fee may be assessed.

GENERAL TERMS, CONDITIONS, CANCELATION, AND TRANSFER POLICY
Payment in full is required to reserve a space in the class.
The course fee includes the PADI eLearning, pool dives, and open water instruction. Once the eLearning is issued, there is no refund for the class.

Cancellation / Reschedule

YAY Scuba reserves the right to impose administrative fees for cancellations or reschedules of scuba diving courses for any reason. The following fees apply:

• More than 14 days before a course: No Fee
• 7-14 days before a course: A 25% administrative fee of the class fee will be charged for any rescheduling.
• Less than 7 days before a course: A 50% administrative fee will be charged for rescheduling.
• Two days or less before the course: A 100% cancellation/reschedule fee of your class will apply.

Gear
YAY Scuba offers a student discount on the purchase of mask, fins, snorkel, and booties while the course is ongoing.

Please note:  We strive to help each customer achieve their goal to become an Open Water Diver.  However, based on a variety of individual factors, we cannot guarantee everyone will be able to complete the Open Water Course on their first try.  We are always happy to create a customized plan for private lessons in such cases.   Please note that there is a additional fee assessed for this service.

All payments must be completed at minimum 2 days  prior to any class or instruction taking place. We reserve the right to delay a class or cancel your participation in it if payment has not been completed prior to start of the class. 

Open Water course only: training dives in open water must be conducted within 60 days of last pool training session, otherwise additional review sessions will be required. 

Courses purchased through special promotions are final sales. No refunds or exchanges. See individual course details for specifics on what is included and not included in the course fee.

Not attending class is not an implied cancellation. All courses must be cancelled/rescheduled in writing using our email info@yayscuba.com, see policies for details. 

A deposit of 20% to 50% of the total trip cost is generally required upon booking. However, specific deposit requirements may vary depending on the nature of the trip and may be subject to change.

The final payment for the trip is typically due no later than 90 days prior to the scheduled travel date. However, for bookings made within 90 days of the travel date, full payment is required at the time of booking.

Insurance:

Travel insurance is strongly recommended for all trips. Dive insurance is mandatory for all trips involving diving activities.

Cancellation Policy:

All trip payments are considered fully committed to the trip and are non-refundable.

Trip-Specific Policies:

This general cancellation policy may be subject to modification depending on the specific trip itinerary. Certain trips may have unique refund policies that will apply.

All prices are subject to change without notice.

Unused, never been wet merchandise in original and undamaged packaging, with all owner’s manuals/warranty paperwork can be returned for a full refund within 15 days of purchase. Refunds are granted via same method of payment. Exchange or store credit is issued for returns made between 15 - 30 days from the date of purchase. Store credit never expires. A restocking fee of 25% will be applied to all returns of regulators, BCDs, lights, and any items requiring assembly. 

All special orders and student materials (courses, books or online access codes, e.g. eLearning) are final sales and are not refundable. 

Original receipt must be presented for in-store returns; original transaction number and Return Authorization (RA#) required prior to returning any merchandise via mail. Please contact YAY Scuba at 410-379-4450 or info@yayscuba.com for RA#.