TERMS AND CONDITIONS

YAY Scuba – Class Policies and Conditions

These policies apply to all scuba training programs offered by YAY Scuba, including but not limited to:

• Open Water Diver
• Advanced Open Water Diver
• Rescue Diver
• Divemaster
• Specialty Courses
• Refresher Courses

By registering for any course, students agree to follow the policies outlined below in addition to the YAY Scuba Training Agreement and Terms & Conditions.

Training Locations & Course Requirements

Training may take place at multiple locations, including classroom facilities, local pools, and open water dive sites. Specific locations and schedules will be provided via email prior to the start of training.

Open Water Diver students must complete confined water training at a designated local pool. Pool access fees may apply and are not always included in the course price.

All courses must be completed within 12 months of the course start date or issuance of the eLearning code, whichever occurs first. After this period, additional training or course re-enrollment may be required.

eLearning Requirements

Students are responsible for completing all assigned academic training before participating in in-water activities.

Open Water Diver Course

Students must complete the following at least 24 hours before their first water training session:

• All assigned eLearning modules or reading in the Open Water Diver Manual
• All knowledge reviews
• All required training videos

Instructors may administer a brief quiz or knowledge review to verify completion.

All Other Courses

For Advanced, Rescue, Specialty, and other training programs, all eLearning must be completed at least 24 hours before the start of class.

Failure to complete required coursework may prevent participation in training and may require rescheduling and additional fees.

Medical Questionnaire

All students must complete the Diver Medical Questionnaire prior to participating in any scuba training activities.

If a student answers YES to:

• Questions 3, 5, or 10 on page 1, or
• Any question on page 2

the student must obtain written medical clearance from a licensed medical professional before participating in training.

Students who cannot provide required medical clearance may not participate in training activities.

Equipment Requirements

Students are required to provide their own basic personal dive grade equipment, including:

• Mask
• Snorkel
• Fins
• Boots

These items must be scuba-quality equipment suitable for diving.

For hygiene and fit reasons, these items are not available for rental, but they are available for purchase through YAY Scuba.

Wetsuits required for certification dives may be included in the course price depending on the course package.

Some advanced or specialty courses may require additional equipment. Students should consult their instructor before the class begins.

Logging Training Dives

All training dives must be properly logged and signed by a YAY Scuba instructor.

Logbooks are not included in course fees, but they are available for purchase.

Maintaining accurate dive records is required for certification and future training.

Attendance and Punctuality

Students must arrive on time and prepared for all scheduled sessions.

Students who arrive more than 10 minutes late may be unable to participate in that training session due to safety and scheduling constraints.

Missed sessions will require rescheduling based on instructor availability, and additional training fees may apply.

Additional Training or Pool Sessions

Scuba training is performance-based, not time-based. Some students may require additional instruction to meet course performance standards.

Students may repeat a pool session when space is available during another scheduled class, although pool access fees may still apply.

Private training sessions can be arranged for students who prefer individualized instruction. Additional fees apply for private instruction.

Open Water Certification Dives

The Open Water Diver certification requires the completion of four checkout dives, typically conducted over two days at a local quarry or approved dive site.

Students must complete dives in the required sequence due to training depth limits and skill progression.

If a student misses scheduled dives:

• A $150 rescheduling fee per trip may apply.
• Missing dives on day 1 generally means the student cannot participate in subsequent dive days due to training depth progression requirements.

If additional dives are required for a student to successfully demonstrate required skills, additional dive trip fees may apply.

Other courses, such as Advanced Open Water, Rescue Diver, Divemaster, or specialty courses, may require a different number of dives or training sessions depending on the specific course standards and training objectives.

YAY Scuba reserves the right to cancel or reschedule dives due to weather, safety conditions, site closures, or other unforeseen circumstances. When possible, reasonable efforts will be made to reschedule affected dives.

In the event that a quarry or open water training site becomes unavailable due to closure, capacity restrictions, operational decisions by the site operator, or other circumstances outside the control of YAY Scuba, training dives may be relocated, rescheduled, or delayed until access becomes available. Any additional site fees imposed by the dive location may be the responsibility of the student.

Cancellations and Rescheduling

Training courses have limited class sizes to ensure safe and effective instruction.

When a student reserves a seat in a class, that seat is removed from availability and may prevent another student from enrolling.

Cancellation Policy

More than 14 days before the course start date

- No cancellation or rescheduling fee will apply.

Less than 14 days before the course start date

- A 100% cancellation or rescheduling fee will apply.

Seat Reservation Policy

By enrolling in a course, the student acknowledges that their registration reserves a seat in a limited-capacity class.

If a student cancels or reschedules within the restricted cancellation period, YAY Scuba may be unable to fill that seat. Therefore, the cancellation fee represents reasonable compensation for lost revenue, instructor scheduling, facility reservations, and administrative costs associated with holding that seat.

Orientation and Gear Fitting

Students are encouraged to meet with a YAY Scuba instructor prior to the start of the course for equipment selection and fitting.

This ensures proper fit and comfort for:

• Mask
• Snorkel
• Fins
• Boots

If an advance meeting is not possible, gear fitting will occur before the first training session.

Refund Policy

Due to the scheduling of instructors, facilities, and course materials, no refunds are provided for scuba training courses.

If a student does not complete the course, YAY Scuba may issue a training referral allowing the student to complete the remaining requirements at another dive center. Additional fees may apply at the receiving dive center.

Students may return to complete unfinished training within 12 months, subject to instructor availability and any applicable facility or training fees.

Failure to attend scheduled training sessions may result in forfeiture of the course.

Outstanding Balances and Fees

Any outstanding balances, including but not limited to:

• Training fees
• Pool fees
• Equipment charges
• Rescheduling fees
• Additional training fees

must be paid in full before the student may continue training or receive certification processing.

YAY Scuba Training Agreement, Terms and Conditions

Welcome and thank you for choosing YAY Scuba, LLC for your scuba diving training. Our goal is to provide a safe, professional, and enjoyable learning experience while helping you develop the skills necessary to become a confident diver.

This Training Agreement and Learning Policy outlines the responsibilities of both the student and YAY Scuba instructional staff. By purchasing, enrolling in, or participating in any training program offered by YAY Scuba, you acknowledge that you have read, understood, and agree to the terms outlined in this document.

These terms apply to all training courses offered by YAY Scuba, including but not limited to:

• Open Water Diver
• Advanced Open Water Diver
• Rescue Diver
• Divemaster
• Specialty Courses
• Refresher Courses
• Any other educational or training program offered by YAY Scuba

Student Responsibilities

Scuba training requires preparation, participation, and personal responsibility. Students agree to actively participate in the learning process and complete all required coursework.

Pre-Course Requirements

Prior to the first scheduled training session, students must complete the following:

PADI Account Setup

Students must create a PADI account and:

• Upload a digital photo
• Provide a complete mailing address
• Register for assigned course materials

Required Documentation

Students must complete all required training documentation prior to participating in any in-water activities, including the PADI Diver Medical Form.

If a student answers YES to 3,5, or10 or to any medical question on page 2, the student must obtain written medical clearance from a licensed medical professional (MD, DO, PA, NP, or equivalent). The medical professional must:

• Sign and date the form
• Provide their professional credentials

Students who fail to provide required documentation will not be permitted to participate in training activities, and no refunds will be issued due to incomplete documentation.

eLearning Completion

Students must complete all assigned PADI eLearning coursework, including:

• Reading the course materials
• Watching all required training videos
• Completing all Section Review questions

Failure to complete the required academic preparation may delay participation in in-water training.

Participation During the Course

Students agree to:

• Follow all safety procedures and instructions provided by YAY Scuba instructors
• Ask questions whenever clarification is needed
• Arrive on time and prepared for all scheduled sessions
• Demonstrate responsible behavior in classroom, pool, and open water environments
• Treat instructors, staff, and fellow students with respect

Instructor Authority and Safety

The safety of all participants is the highest priority during scuba training.

YAY Scuba instructors retain full authority over all training activities and safety decisions. A student may be removed from a training session or from the course if the instructor determines that the student:

• Is acting in an unsafe manner
• Is under the influence of drugs or alcohol
• Fails to follow instructor directions
• Poses a risk to themselves or others

Removal from a training session or course for safety reasons may occur without refund.

Performance-Based Training

All scuba training conducted by YAY Scuba is performance-based, not time-based. Students must demonstrate the required knowledge and skills to the satisfaction of the instructor before certification can be issued.

Completion of the course requires students to successfully complete all requirements established by the training agency (such as PADI) and YAY Scuba instructional standards.

Final Exam

Courses that include a written exam require the following:

• The final exam contains 25 questions
• The minimum passing score is 80%

If a student does not achieve a passing score, they must schedule a make-up exam. The passing score for the make-up exam is also 80%.

Watermanship Requirements

Before participating in Open Water certification dives, students must complete the required watermanship assessments:

• 10-minute float or tread water in water too deep to stand
• 200-yard continuous swim

Additional Training

Some students may require additional instruction to meet course performance standards.

If additional training sessions are required:

• Additional sessions will be scheduled based on instructor availability
• Additional fees may apply

YAY Scuba will make reasonable accommodations for unforeseen circumstances such as illness or family emergencies when determining additional training options.

Instructor and Staff Responsibilities

YAY Scuba instructors and staff agree to:

• Provide professional instruction consistent with recognized scuba training standards
• Begin training sessions as scheduled whenever possible
• Provide a safe and supportive learning environment
• Assist students in overcoming training challenges
• Provide opportunities for additional training when appropriate

Payment Policy

Full payment is required to reserve a seat in any course.

Course fees may include:

• PADI eLearning materials
• Confined water (pool) sessions
• Open water training dives (if applicable)

Once PADI eLearning access has been issued, those materials are non-refundable because they are issued directly through the training agency.

Cancellation, Rescheduling, and Seat Reservation Policy

Training courses are scheduled with limited class sizes in order to provide safe, high-quality instruction. When a student reserves a seat in a class, that space is removed from inventory and other potential students may be turned away.

Because last-minute cancellations prevent YAY Scuba from filling that seat, the following policy applies:

More than 14 days before the course start date
No cancellation or rescheduling fee will apply.

14 days or less before the course start date
A 100% cancellation or rescheduling fee will apply.

Reserved Seat / Lost Revenue Clause

By reserving a seat in a YAY Scuba training course, the student acknowledges that their enrollment blocks that seat from being sold to another participant.

If a student cancels, reschedules, or fails to attend a session within the restricted cancellation window, YAY Scuba may be unable to fill that space. Therefore, the student agrees that the cancellation fee represents reasonable compensation for lost revenue, instructor scheduling commitments, pool reservations, and administrative costs associated with holding the student's seat.

No-Shows and Missed Sessions

Students who fail to attend a scheduled session without prior notice may forfeit that session.

Rescheduling missed sessions is subject to instructor availability and may require additional training fees.

Equipment

Students are responsible for obtaining basic personal dive suitable equipment, including:

• Mask
• Snorkel
• Fins
• Booties

YAY Scuba offers student discounts on personal equipment purchases during training.

Course Completion and Certification

Certification is granted only after a student has successfully completed all academic, confined water, and open water training requirements in accordance with training agency standards.

YAY Scuba cannot guarantee certification if a student does not meet required performance standards.

Course Expiration

Training courses must be completed within 12 months of the original course start date.

If a student does not complete the course within this timeframe, the course will expire and the student may be required to:

• Repeat portions of the training, or
• Enroll in the course again at the current course price

Payment Disputes / Chargebacks

By enrolling in a YAY Scuba course, the student agrees to abide by the policies outlined in this agreement.

Students agree not to initiate a credit card chargeback or payment dispute for services rendered or materials issued in accordance with these policies.

If a payment dispute or chargeback is initiated, YAY Scuba reserves the right to provide this agreement, course records, attendance records, and training documentation to the payment processor as evidence that the services were properly delivered.

Students remain responsible for any fees, costs, or administrative expenses incurred by YAY Scuba as a result of an improper chargeback or payment dispute.

Agreement Acceptance

By enrolling in or purchasing any training program offered by YAY Scuba, the student acknowledges that they have read, understood, and agree to abide by the terms and conditions outlined in this Training Agreement.

All payments must be completed at minimum 2 days  prior to any class or instruction taking place. We reserve the right to delay a class or cancel your participation in it if payment has not been completed prior to start of the class. 

Open Water course only: training dives in open water must be conducted within 60 days of last pool training session, otherwise additional review sessions will be required. 

Courses purchased through special promotions are final sales. No refunds or exchanges. See individual course details for specifics on what is included and not included in the course fee.

Not attending class is not an implied cancellation. All courses must be cancelled/rescheduled in writing using our email info@yayscuba.com, see policies for details. 

A deposit of 20% to 50% of the total trip cost is generally required upon booking. However, specific deposit requirements may vary depending on the nature of the trip and may be subject to change.

The final payment for the trip is typically due no later than 90 days prior to the scheduled travel date. However, for bookings made within 90 days of the travel date, full payment is required at the time of booking.

Insurance:

Travel insurance is strongly recommended for all trips. Dive insurance is mandatory for all trips involving diving activities.

Cancellation Policy:

All trip payments are considered fully committed to the trip and are non-refundable.

Trip-Specific Policies:

This general cancellation policy may be subject to modification depending on the specific trip itinerary. Certain trips may have unique refund policies that will apply.

All prices are subject to change without notice.

Unused, never been wet merchandise in original and undamaged packaging, with all owner’s manuals/warranty paperwork can be returned for a full refund within 15 days of purchase. Refunds are granted via same method of payment. Exchange or store credit is issued for returns made between 15 - 30 days from the date of purchase. Store credit never expires. A restocking fee of 25% will be applied to all returns of regulators, BCDs, lights, and any items requiring assembly. 

All special orders and student materials (courses, books or online access codes, e.g. eLearning) are final sales and are not refundable. 

Original receipt must be presented for in-store returns; original transaction number and Return Authorization (RA#) required prior to returning any merchandise via mail. Please contact YAY Scuba at 410-379-4450 or info@yayscuba.com for RA#.